SWAN Rehab

Frequently Asked Questions (FAQ)

Click on the question for the answer

What happens during my first visit?

During your first visit you can expect the following:

Arrive at your appointment with your paperwork completed (you can download it from our website - see the paperwork or forms link)
You will provide us with your prescription for occupational therapy.
We will copy your insurance card.
You will be seen for the initial evaluation by a therapist.

The therapist will discuss the following:

Your medical history.
Your current problems/complaints.
How these are impacting your daily activities or your functional limitations.
Your goals with therapy.
Medications, tests, and procedures related to your therapy.

The therapist will then perform the objective evaluation which may include some of the following:

Walking assessment
Arm and hand strength, range of motion, and sensation tests
Fine motor tests

The therapist will then formulate a plan of care which is sent to your doctor to sign.

A schedule will be discussed and you will be called in the next day or two to set up a plan. Your schedule will be sent to you in the mail.

What do I need to bring with me?

Yourself, an identification card, insurance cards and any specialty equipment you use. Please arrive 15 minutes early if you don't have your paperwork already filled out prior to your visit.

How should I dress?

You should wear comfortable clothes and shoes that you would normally wear for exercise.

How long will each treatment last?

This will be discussed and decided by you, your family, and your therapist at your initial evaluation.

Who pays for the treatment?

In most cases, health insurance will cover your treatment. We will pre-authorize your insurance coverage before you start therapy. Extra services and some equipment may not be covered by insurance.

What types of insurances does SWAN accept?

Commercial

Blue Cross Blue Shield
Cigna (Non HMO)
United Healthcare (Non HMO)
Aetna (Non HMO)

Medicaid

SCAN
APIPA
Mercy Care
Bridgeway
Evercare

Federal

Medicare Part B
Medicare Supplement Plans
Railroad Medicare
Tricare
VA
DES
Workers' Compensation

You will be evaluated by one of our licensed and highly trained therapists and he/she will also treat you during subsequent visits. Because you will be at the clinic several hours you will be seen by a team of therapists. This team consists of Physical Therapists, Occupational Therapists, and an exercise specialist.

Can I make improvements in function, even if it has been years after my stroke?

Yes. New research in the appropriate type of therapy and in new technologies have proven that functional gains can be made, even years after injury. HOWEVER, it takes a lot of work on your part as well as ours.

What types of treatments will I receive?

Arm and Hand Motor Training
Walking and Mobility Training
Sensory Training
Strengthening Training

Can I bring my wife/husband/caregiver?

Absolutely. We encourage your caregiver to be part of therapy, and in many cases he/she can be with you during therapy. We may ask your caregiver to wait in the waiting room at times.

How many visits will I need?

This is highly variable. Again, this will be discussed with you at your initial evaluation.

Is therapy painful?

We try hard to make therapy pain free as well as fun.

What is your cancellation policy?

SWAN Rehab schedules a high ratio of therapist to patient. Therefore, it is imperative that if you are unable to make your scheduled appointment you provide the courtesy of a 48 hours cancellation notice. Cancellations made with less than 48 hours notice will result in a $50.00 cancellation fee. Cancellations made the same day of therapy will result in a $75.00 cancellation fee. If more than 4 appointments are cancelled within a treatment series all future appointments will be cancelled unless special arrangements are made with your therapist.